Shipping and Delivery Policy

At MatineeMart, we aim to ensure your satisfaction. Please review our Return and Refund Policy:

  1. Return Eligibility:

    • Returns are accepted for defective or damaged items within 7 days of receiving the products.
    • Items must be returned in original condition, unused, and with original packaging.

  2. Return Process:

    • To initiate a return, please contact us promptly through the contact form linked in the footer.
    • Please note that items sent to us without a return initiated will be rejected.
    • Returned items must meet the specified conditions for a refund or exchange.

  3. Refund Approval:

    • Refunds will only be approved after our staff verifies that all return conditions have been met: original condition, unused, with original packaging.

  4. Refund Processing:

    • Approved refunds will be processed within 5 business days of receiving the returned items.

  5. No Returns After 7 Days:

    • After the 7-day period, we are unable to process any returns or refunds.

  6. Contact:

    • For all return and refund inquiries, please use the contact form linked in the footer.

By making a purchase on our website, you agree to adhere to the terms and conditions outlined in our Shipping and Return Policy. If you have any questions or concerns, feel free to reach out to us. Thank you for choosing MatineeMart.

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